Packages are generally dispatched within one to two days after receipt of payment and are shipped via DHL or La Poste with tracking and drop-off without signature. They are shipped via DHL or La Poste with a tracking number and delivered without signature. Whichever shipment choice you make, we will send you a link to track your package online.

The shipping costs include the preparation and packaging costs as well as the shipping costs. The shipping costs are fixed at CHF6.50, then CHF9.5 from 2kg, free from CHF100.00. We recommend you to group all your items in one order. We cannot always combine two separately placed orders and shipping charges will apply to each order once its status changes to 'In preparation'

Boxes are appropriately sized and your items are properly protected.

Broken merchandise

In case of broken goods, you must send us an email with photos to the following email address: hello@bokeo.ch

The photos must be legible, we must see the package from the outside and inside to realize the damage. If the delivery is made by the post office, you must go to the post office within 4 days of receiving the goods to report the damage and establish a report

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